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FAQ’s

Shipping/freight Charges

Shipping and freight charges depend on a number of factors, including the destination, size, and weight of your order. We work with reliable logistics partners to ensure that your equipment is shipped safely and efficiently. Once you select your products and request a quote, we’ll provide a detailed breakdown of the shipping charges. If you have any preferences for specific shipping methods, let us know, and we’ll accommodate your request where possible.

Delivery Schedule

Our delivery schedule is determined by the availability of the products and the location of your business. We aim to process and dispatch orders as quickly as possible, with typical lead times ranging from a few days to a couple of weeks, depending on stock levels and customization requirements. Once your order is confirmed, we’ll provide an estimated delivery date, and you will receive updates throughout the process. If your order is urgent, please contact us, and we will do our best to prioritize your shipment.

Quality Policy

At MedEquip, we take quality seriously. We only source products from manufacturers who meet strict industry standards. Each piece of equipment is thoroughly checked and tested to ensure it meets the high expectations of healthcare professionals. Whether it's durability, functionality, or compliance with health regulations, we ensure that every product fulfills these criteria. Our quality policy is built on a commitment to providing equipment that is safe, reliable, and designed to support the demanding needs of medical environments.

Quality Certification

All medical equipment supplied by MedEquip comes with relevant certifications from the manufacturers. These certifications confirm that the products meet industry standards for safety, performance, and compliance with regulatory requirements. Certifications may include ISO standards, CE marks, or other relevant endorsements based on the product type and the country of manufacture. This ensures you can trust that the equipment you receive is of the highest standard.

Overall Objective

Our overall objective at MedEquip is to provide businesses in the healthcare sector with easy access to high-quality medical equipment at competitive prices. We aim to streamline the purchasing process by offering a straightforward request-for-quotation system, allowing businesses to receive customized pricing without hassle. By partnering with trusted brands, we ensure that you get the best products available, enabling you to focus on delivering exceptional care to your patients.

Other Questions/queries

If you have any additional questions or queries, we encourage you to get in touch with our team. We’re here to help with everything from product information and technical specifications to shipping and pricing details. Our customer support team is available 24/7 to ensure that all your needs are met in a timely and professional manner. Don’t hesitate to contact us for any further information you may require.